Support

We are dedicated to helping jewelry designers do better business.
Please let us know if you need any assistance.

Included with every software license is one year of  free technical support via email, phone or remote access:

Email: techsupport@bejeweledsoftware.com
Telephone: 858.230.7815. (Please note we are on Pacific Time.)

We try to respond within 24 hours even on weekends and holidays. Remote access is available if needed. Support includes, but is not limited to, the following:

  • Free Software Updates
  • Issuing or resetting license keys or download links
  • If you are unable to install the software yourself, we will gladly help you.
  • Questions about software functionality
  • Configuration options
  • Backing up and restoring data
  • Moving the software from one computer to another

To receive technical support and software updates after one year please purchase Maintenance on the Purchase page.

 

Product Support Services are subject to Bejeweled Software Company’s then-current prices, terms, and conditions, which are subject to change without notice.

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